Shipping policy

SHIPPING POLICY

CLONE CLOTHING · ATH HOSPITALITY

Effective from 1 July 2026. Read together with our Return & Refund Policy and Terms & Conditions.

This Shipping Policy sets out how orders placed with CLONE CLOTHING at cloneclothing.com are processed, dispatched, and delivered, and the allocation of responsibility between CLONE CLOTHING and the customer. It is framed in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. CLONE CLOTHING uses an independent third-party logistics aggregator for shipping and last-mile delivery.

CLONE CLOTHING offers free standard shipping on all domestic (India) orders valued at ₹2,499 or above. Orders below ₹2,499 are charged a flat shipping fee of ₹250.

1. Order Processing

● Orders are typically processed within 24–48 working hours of successful payment verification, excluding Sundays and public holidays.

● Processing covers verification, quality check, and packaging, and is separate from delivery time.

● An order confirmation email is sent on placement; a separate dispatch email with tracking is sent once the order ships.

● CLONE CLOTHING may cancel any order before dispatch where payment fails verification, stock is unavailable, the order is flagged for fraud or policy breach, or the address is unserviceable. A full refund to the original payment method is issued in such cases.

2. Modification & Cancellation

Customers may modify or cancel an order only before it is marked “processed”, by emailing orders@cloneclothing.com. Once processing has started, the logistics workflow is non-reversible and changes cannot be guaranteed. Customers should verify the shipping address and product selection before checkout.

3. Shipping Methods, Timelines & Tracking

● Orders ship via a third-party logistics aggregator, which may assign delivery to affiliated couriers based on serviceable pin codes.

● Estimated delivery timelines shown at checkout are indicative only and begin after dispatch, not at order placement.

● A tracking link, courier name, and tracking number are emailed on dispatch. Customers are responsible for monitoring tracking and raising post-dispatch issues promptly.

● Currently, CLONE CLOTHING ships only within India. International shipping is not available at this time.

4. Shipping Charges

● Domestic orders valued at ₹2,499 or above qualify for free standard shipping, applied automatically at checkout. Orders below ₹2,499 are charged a flat rate of ₹250, shown before payment.

● Shipping charges, once paid, are non-refundable in cases of RTO due to customer error, refused delivery, incorrect address, or recipient unavailability. This includes cases where free shipping was granted — CLONE CLOTHING's absorbed shipping cost is not recoverable by the customer on RTO.

● CLONE CLOTHING may revise shipping charges or the free-shipping threshold at any time; revisions do not apply to orders already confirmed and paid.

5. Transfer of Risk After Dispatch

Once an order is handed over to the logistics partner, responsibility for transit — including delay, damage, loss, theft, or misplacement — passes to that partner. CLONE CLOTHING does not control courier operations and, except as required by law, does not offer refunds or replacements for transit issues. CLONE CLOTHING will assist on a best-effort basis in coordinating with the courier.

Return scenario	Who bears return shipping
Product defective, damaged, or incorrect	CLONE CLOTHING
Unserviceable location (self-ship)	Customer
Customer error (wrong address, refusal, unavailability)	Customer (original and return shipping non-refundable)
Unauthorised return / return without approval	Customer (no liability for receipt, refund, or replacement)

6. Failed Delivery & Return to Origin (RTO)

The courier will make a limited number of delivery attempts. If the recipient is unavailable or unreachable, refuses delivery, or the address is incorrect, the package may be marked undeliverable and returned to origin. Original shipping is non-refundable on RTO, and re-dispatch requires a corrected address and advance payment of re-shipping charges. Where a package is marked “delivered” but the customer reports non-receipt, CLONE CLOTHING will run an internal investigation with the aggregator; a refund may be issued only if non-receipt is substantiated by evidence.

7. Force Majeure

CLONE CLOTHING is not liable for delay or failure in processing, dispatch, or delivery caused by events beyond its reasonable control, including natural disasters, strikes, civil unrest, government action, pandemics, cyber-attacks, or courier disruption. Obligations are suspended for the duration of such events.

Grievance Redressal

In accordance with Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020, CLONE CLOTHING has appointed a Grievance Officer to receive and resolve complaints. Complaints must be made in writing and include the customer's full name, order ID, registered email, contact number, the nature of the grievance, and any supporting evidence.

Grievance Officer: Sam

Email: legal@cloneclothing.com

Working hours: Monday to Saturday, 11:00 AM – 7:00 PM IST (excluding public holidays)

The Grievance Officer will acknowledge each complaint within 48 hours of receipt and endeavour to resolve it within 15 working days, in line with the timelines prescribed under the Consumer Protection (E-Commerce) Rules, 2020. Complaints raised only through social media comments or direct messages will not be treated as formal grievances unless also submitted to the email above.

Governing Law & Jurisdiction

This document and any dispute arising from or in connection with it are governed by the laws of the Republic of India. Subject to the grievance mechanism above, the courts at New Delhi, India shall have exclusive jurisdiction.

Amendments

CLONE CLOTHING may amend this Policy at any time; changes take effect on posting at cloneclothing.com. Placing an order constitutes acceptance of the Policy as amended.

Support & Contact

Brand: CLONE CLOTHING

Operating entity: ATH Hospitality (GSTIN 07ACLFA6795M1ZK)

Registered office: Ground Floor, H.No. 412-413, Kh. No. 9/1, 10/1, 10/3, 11/1, 12/13, 13/1, 2, Bharta Farm, Jonapur, New Delhi, South Delhi, Delhi 110047

Customer support: support@cloneclothing.com

Order support: orders@cloneclothing.com

WhatsApp / phone: +91 96673 10081

Support hours: Monday to Saturday, 11:00 AM – 7:00 PM IST (excluding public holidays)