Refund policy

RETURN & REFUND POLICY

CLONE CLOTHING · ATH HOSPITALITY

Effective from 1 July 2026. Read together with our Shipping Policy and Terms & Conditions.

This Return & Refund Policy governs returns, exchanges, and refunds for products purchased from CLONE CLOTHING through cloneclothing.com and shop.cloneclothing.com. It is framed in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Please read it before placing an order.

CLONE CLOTHING currently ships only within India. Domestic orders valued at ₹2,499 or above receive free standard shipping; orders below ₹2,499 are charged a flat shipping fee of ₹250, as set out in our Shipping Policy.

1. All Sales Are Final — Defect-Only Policy

All sales at CLONE CLOTHING are final. We do not accept returns or exchanges for change of mind, incorrect size selection, fit, colour, or style preference. Returns and exchanges are offered only where a product has a verified manufacturing defect, is damaged on arrival, or where an incorrect item has been delivered.

2. Refunds

CLONE CLOTHING does not provide cash or original-payment-method refunds for change-of-mind, size, fit, or preference-based requests. Where a product is verified as defective, materially not as described, or where an incorrect item is delivered, we will provide a replacement or exchange of the same product. If a replacement is not possible because the item is out of stock or discontinued, we will issue store credit of equivalent value or, where required under the Consumer Protection Act, 2019, a refund of the amount paid. Other than in these circumstances, all sales are final.

3. Reporting a Defective, Damaged, or Incorrect Item

To raise a valid claim, you must:

● Report within 7 days of delivery by emailing orders@cloneclothing.com (subject: “Defect/Wrong Item – [Order ID]”) or via WhatsApp at +91 96673 10081.

● Provide the order ID, clear unedited photographs of the product and packaging, and an unboxing video showing the sealed parcel being opened, where requested.

● Claims raised after 7 days, or without the required evidence, may be rejected.

4. Eligibility Conditions

● The item must be unused, unworn, unwashed, undamaged, free of odour and alteration, with all original tags, labels, and packaging intact.

● Items showing signs of use, washing, odour, staining, or alteration will be rejected and returned to the customer at the customer's cost.

● One exchange is permitted per order.

5. Exchange Process

Step	What happens
1. Report	Within 7 days of delivery, contact us at orders@cloneclothing.com or WhatsApp +91 96673 10081 with the order ID, photos, and (where requested) an unboxing video.
2. Review	We review and approve or reject the claim within 2 business days based on the conditions above.
3. Pickup	For an approved defect/wrong-item claim, a reverse pickup is arranged at CLONE CLOTHING's cost. Where the pin code is not serviceable, you may be asked to self-ship; standard return shipping is reimbursed for verified defects.
4. Inspection	The returned item is inspected (up to 3 business days) against the eligibility conditions.
5. Resolution	On passing inspection, a replacement is dispatched. Where a replacement is unavailable, store credit or a refund is issued per clause 2. The full cycle may take 7–10 days.

No reverse-pickup fee is charged. For verified defects or wrong items, return shipping is borne by CLONE CLOTHING.

6. Sale & Promotional Items

Sale, discounted, and promotional items are final sale and are not eligible for exchange — except in the case of a verified manufacturing defect, which will be honoured as set out above.

7. Order Cancellation

Orders may be cancelled by the customer before the order is marked “processed”. Once processing has begun, cancellation is generally not possible because packaging and logistics have been initiated. CLONE CLOTHING may cancel any order before dispatch for reasons such as stock unavailability, pricing or listing errors, suspected fraud, or unserviceable locations, in which case a full refund to the original payment method is issued.

Grievance Redressal

In accordance with Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, CLONE CLOTHING has appointed a Grievance Officer to receive and resolve complaints. Complaints must be made in writing and include the customer's full name, order ID, registered email, contact number, the nature of the grievance, and any supporting evidence.

Grievance Officer: Sam

Email: legal@cloneclothing.com

Phone / WhatsApp: +91 96673 10081

Working hours: Monday to Saturday, 11:00 AM – 7:00 PM IST (excluding public holidays)

The Grievance Officer will acknowledge each complaint within 48 hours of receipt and endeavour to resolve it within 15 working days, in line with the timelines prescribed under the Consumer Protection (E-Commerce) Rules, 2020. Complaints raised only through social media comments or direct messages will not be treated as formal grievances unless also submitted to the email above.

Governing Law & Jurisdiction

This document and any dispute arising from or in connection with it are governed by the laws of the Republic of India. Subject to the grievance mechanism above, the courts at New Delhi, India shall have exclusive jurisdiction.

Amendments

CLONE CLOTHING may amend this Policy at any time. Changes take effect on posting at cloneclothing.com. Continued use of the website or placing an order after changes constitutes acceptance of the revised Policy.

Support & Contact

Brand: CLONE CLOTHING

Operating entity: ATH Hospitality (GSTIN 07ACLFA6795M1ZK)

Registered office: Ground Floor, H.No. 412-413, Kh. No. 9/1, 10/1, 10/3, 11/1, 12/13, 13/1, 2, Bharta Farm, Jonapur, New Delhi, South Delhi, Delhi 110047

Customer support: support@cloneclothing.com

Order support: orders@cloneclothing.com

WhatsApp / phone: +91 96673 10081

Support hours: Monday to Saturday, 11:00 AM – 7:00 PM IST (excluding public holidays)